1. Commitment to Data Privacy
New Balance Logistics (Pty) Ltd is committed to safeguarding the privacy of our clients, suppliers, drivers, and website visitors in full compliance with the Protection of Personal Information Act (Act 4 of 2013) of South Africa.
2. Information We Collect
When you interact with our website, request quotes, or submit contact inquiries, we may collect the following personal and corporate information:
- Full Name, Company Name, and Business Designation.
- Direct Contact Phone Number and Work Email Address.
- Collection Origin, Delivery Destination, and Cargo Specifications.
- Technical session cookies to maintain secure form submissions and site navigation.
3. Purpose of Processing
We process your personal information strictly for legitimate transport brokerage operations, including:
- Processing truck booking inquiries and issuing accurate freight rate quotes.
- Coordinating dispatch communication and loading confirmations.
- Fulfilling statutory South African tax, customs, and Goods-In-Transit underwriting compliance.
4. Data Protection & Security Controls
Your personal information is stored inside restricted, encrypted server vaults and will never be sold, rented, or distributed to unauthorized third parties.
Security Architecture
Information is shared strictly with verified operational partners (such as approved fleet transporters and insurance underwriters) necessary to execute your freight haulage.
5. Your Rights & Information Officer
You have the right to request access to, correction of, or deletion of your personal information held by The Company. For any data protection inquiries, please contact our Information Officer:
Email: office@newbalancelogistics.co.za
Address: 35 Walter Sisulu Rd, Park West, Bloemfontein, 9301